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Agentforce-Specialist考試 - Agentforce-Specialist考試證照綜述

多考一些證照對於年輕人來說不是件壞事，是加薪升遷的法寶。對於參加 Agentforce-Specialist 考試的年輕人而言，不需要擔心 Salesforce 證照沒有辦法過關，只要找到最新的Salesforce Agentforce-Specialist 考題，就是 Agentforce-Specialist 考試順利過關的最佳方式。Agentforce-Specialist題庫涵蓋了考試中心的正式考試的所有的題目。確保了考生能順利通過考試，獲得 Salesforce 認證證照。

Salesforce Agentforce-Specialist 考試大綱：

主題
簡介

主題 1

Agentforce and Service Cloud: This section measures the skills of AI Engineers and focuses on building agents that answer questions based on Knowledge articles and connecting them to digital channels. It also covers identifying the correct generative AI features in Agentforce for Service Cloud scenarios.

主題 2

Agentforce and Sales Cloud: This section assesses the skills of AI Developers and covers identifying the correct generative AI features in Agentforce for Sales Cloud scenarios. It also includes determining when to use Agentforce Sales Agents, such as Sales Development Representatives (SDRs) and Sales Coaches.

主題 3

Agentforce Concepts: This section assesses the skills of AI Engineers and covers how Agentforce works, including its reasoning engine, standard and custom topics, agent actions, and user security management. It also includes testing and deploying agents from sandbox to production environments.

主題 4

Agentforce and Data Cloud: This section measures the skills of AI Developers and addresses how Agentforce integrates with Data Cloud to improve response accuracy and personalize answers. It involves grounding with retrievers in Data Cloud to enhance agent performance.

主題 5

Prompt Engineering: This section measures the skills of AI Developers and focuses on prompt engineering techniques. It covers identifying when to use Prompt Builder, managing prompt templates, selecting appropriate grounding techniques, and explaining the process for creating and executing prompt templates.

>> Agentforce-Specialist考試 <<

Agentforce-Specialist考試證照綜述 & Agentforce-Specialist指南

學歷不等於實力，更不等於能力，學歷只是代表你有這個學習經歷而已，而真正的能力是在實踐中鍛煉出來的，與學歷並沒有必然聯繫。不要覺得自己能力不行，更不要懷疑自己，當你選擇了Salesforce的Agentforce-Specialist考試認證，就要努力通過，如果你擔心考不過，你可以選擇VCESoft Salesforce的Agentforce-Specialist考試培訓資料，不管你學歷有多高，你能力有多低，你都可以很容易的理解這個培訓資料的內容，並且可以順利的通過考試認證。

最新的 AI Specialist Agentforce-Specialist 免費考試真題 (Q101-Q106):

問題 #101
After a successful implementation of Agentforce Sates Agent with sales users. Universal Containers now aims to deploy it to the service team.
Which key consideration should theAgentforce Specialistkeep in mind for this deployment?

A. Assign the standard service actions to Agentforce Service Agent.
B. Review and test standard and custom Agent topics and actions for Service Center use cases.
C. Assign the Agentforce for Service permission to the Service Cloud users.

答案：B

解題說明：
When deploying Einstein Agent (formerly Agentforce) from Sales to Service Cloud:
* Agent Topics and Actions are context-specific. Service Cloud use cases (e.g., case resolution, knowledge retrieval) require validation of existing topics/actions to ensure alignment with service workflows.
* Option A: Permissions like "Agentforce for Service" are necessary but secondary to functional compatibility.
* Option B: Standard service actions must be mapped to Agentforce, but testing ensures they function as intended.
References:
* Salesforce Help: Einstein Agent Setup
* Emphasizes reviewing "topics and actions for different user groups (Sales vs. Service)."

問題 #102
A service agent is looking at a custom object that stores travel information. They recently received a weather alert and now need to cancel flights for the customers that are related with this itinerary. The service agent needs to review the Knowledge articles about canceling and rebooking the customer flights.
Which Agent capability helps the agent accomplish this?

A. Generate a Knowledge article based off the prompts that the agent enters to create steps to cancel flights.
B. Execute tasks based on available actions, answering questions using information from accessible Knowledge articles.
C. Invoke a flow which makes a call to external data to create a Knowledge article.

答案：A

解題說明：
In this scenario, the Agent capability that best helps the agent is its ability to execute tasks based on available actions and answer questions using data from Knowledge articles. Agent can assist the service agent by providing relevant Knowledge articles on canceling and rebooking flights, ensuring that the agent has access to the correct steps and procedures directly within the workflow.
This feature leverages the agent's existing context (the travel itinerary) and provides actionable insights or next steps from the relevant Knowledge articles to help the agent quickly resolve the customer's needs.
The other options are incorrect:
* B refers to invoking a flow to create a Knowledge article, which is unrelated to the task of retrieving existing Knowledge articles.
* C focuses on generating Knowledge articles, which is not the immediate need for this situation where the agent requires guidance on existing procedures.
References:
* Salesforce Documentation on Agent
* Trailhead Module on Einstein for Service

問題 #103
Universal Containers (UC) is building a Flex prompt template. UC needs to use data returned by the flow in the prompt template.
Which flow element should UC use?

A. Add Flow Instructions
B. Add Prompt Instructions
C. Add Flex Instructions

答案：A

解題說明：
* Context of the Question
* Universal Containers (UC) wants to build a Flex prompt template that uses data returned by a Flow.
* "Flex Prompt Templates" allow admins andAgentforce Specialists to incorporate external or dynamic data into generative AI prompts.
* Why "Add Flow Instructions" Is Needed
* Passing Flow Data into Prompt Templates: When configuring the prompt, you must specify how data from the running Flow is passed into the Flex template. The designated element for that is typically "Flow Instructions," which map the Flow outputs to the prompt.
* Other Options:
* Add Flex Instructions: Typically controls how the AI responds or structures the output, not how to bring Flow data into the template.
* Add Prompt Instructions: Usually for static or manual instructions that shape the AI's response, rather than referencing dynamic data from the Flow.
* Outcome
* "Add Flow Instructions" ensures the prompt can dynamically use the data that the Flow returns- makingOption Ccorrect.
SalesforceAgentforce SpecialistReferences & Documents
* Salesforce Help & Training:Using Prompt Templates with FlowExplains how to pass Flow variables into a prompt template via a specialized step (e.g., "Flow Instructions").
* SalesforceAgentforce SpecialistStudy GuideOutlines how to configure generative AI prompts that reference real-time Flow data.

問題 #104
Universal Containers (UC) wants to use Generative AI Salesforce functionality to reduce Service Agent handling time by providing recommended replies based on the existing Knowledge articles. On which AI capability should UC train the service agents?

A. Knowledge Replies
B. Case Replies
C. Service Replies

答案：A

解題說明：
Comprehensive and Detailed In-Depth Explanation:Salesforce Agentforce leverages generative AI to enhance service agent efficiency, particularly through capabilities that generate recommended replies. In this scenario, Universal Containers aims to reduce handling time by providing replies based on existingKnowledge articles, which are a core component of Salesforce Knowledge. TheKnowledge Repliescapability is specifically designed for this purpose-it uses generative AI to analyze Knowledge articles, match them to the context of a customer inquiry (e.g., a case or chat), and suggest relevant, pre-formulated responses for service agents to use or adapt. This aligns directly with UC's goal of leveraging existing content to streamline agent workflows.
* Option A (Service Replies): While "Service Replies" might sound plausible, it is not a specific, documented capability in Agentforce. It appears to be a generic distractor and does not tie directly to Knowledge articles.
* Option B (Case Replies): "Case Replies" is not a recognized AI capability in Agentforce either. While replies can be generated for cases, the focus here is on Knowledge article integration, which points to Knowledge Replies.
* Option C (Knowledge Replies): This is the correct capability, as it explicitly connects generative AI with Knowledge articles to produce recommended replies, reducing agent effort and handling time.
Training service agents on Knowledge Replies ensures they can effectively use AI-suggested responses, review them for accuracy, and integrate them into their workflows, fulfilling UC's objective.
References:
* Salesforce Agentforce Documentation: "Knowledge Replies for Service Agents" (Salesforce Help:
https://help.salesforce.com/s/articleView?id=sf.agentforce_knowledge_replies.htm&type=5)
* Trailhead: "Agentforce for Service" module (https://trailhead.salesforce.com/content/learn/modules
/agentforce-for-service)

問題 #105
What does it mean when a prompt template version is described as immutable?

A. Only the latest version of a template can be activated.
B. Every modification on a template will be saved as a new version automatically.
C. Prompt template version is activated; no further changes can be saved to that version.

答案：C

解題說明：
When a prompt template version is immutable, it means that once the version is activated, it cannot be edited or modified. This ensures consistency in production environments where changes could disrupt workflows.
* Option A is incorrect: Any version (not just the latest) can be activated, depending on the use case.
* Option D is incorrect: Modifications require manually creating a new version; automatic versioning is not enforced.
* Option C is correct: Activation locks the version, enforcing immutability.
References:
* Salesforce Help: Prompt Template Versioning
* States that "activated prompt template versions are immutable and cannot be edited."

問題 #106
......

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Agentforce-Specialist考試證照綜述: https://www.vcesoft.com/Agentforce-Specialist-pdf.html

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